At Providence Software Solutions, we provide a full digitization service as well as preventative fraud measure through technology.

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35 Western Service Road
Woodmead, Sandton
+27 (0) 11-802-0722 | +27 (0) 11-656-2033

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A company turning ideas into beautiful things.

CRM (customer relationship management)

Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth. CRM systems compile customer data across different channels, or points of contact, between the customer and the company, which could include the company's website, telephone, live chat, direct mail, marketing materials and social networks. CRM systems can also give customer-facing staff members detailed information on customers' personal information, purchase history, buying preferences and concerns.

Components of CRM

CRM tools with marketing automation capabilities can automate repetitive tasks to enhance marketing efforts at different points in the lifecycle for lead generation. For example, as sales prospects come into the system, it might automatically send email marketing content, with the goal of turning a sales lead into a full-fledged customer.

Sales force automation tools track customer interactions and automate certain business functions of the sales cycle that are necessary to follow leads, obtain new customers and build customer loyalty.

Designed to reduce tedious aspects of a contact center agent's job, contact center automation might include prerecorded audio that assists in customer problem-solving and information dissemination. Various software tools that integrate with the agent's desktop tools can handle customer requests in order to cut down on the length of calls and to simplify customer service processes. Automated contact center tools, such as chatbots, can improve customer user experiences.

Some CRM systems include technology that can create geographic marketing campaigns based on customers' physical locations, sometimes integrating with popular location-based GPS (global positioning system) apps. Geolocation technology can also be used as a networking or contact management tool in order to find sales prospects based on a location.

CRM systems help businesses optimize processes by streamlining mundane workloads, enabling employees to focus on creative and more high-level tasks.

Sales leads can be tracked through CRM, enabling sales teams to input, track and analyze data for leads in one place.

CRM systems help track employee information, such as contact information, performance reviews and benefits within a company. This enables the HR department to more effectively manage the internal workforce.

Analytics in CRM help create better customer satisfaction rates by analyzing user data and helping create targeted marketing campaigns.

AI technologies, such as Salesforce Einstein, have been built into CRM platforms to automate repetitive tasks, identify customer-buying patterns to predict future customer behaviors and more.

Some CRM systems include features to help users keep track of client project details such as objectives, strategic alignment, processes, risk management and progress.

Many CRM systems can integrate with other software, such as call center and enterprise resource planning (ERP) systems.

Our CRM Services

1.Customer Experience Management

Customer experience can be described as your customer’s perceptions about your brand and the relationship that they have with your business from all of their interactions with you during the customer life cycle. A positive experience by your customer can strengthen their loyalty towards your brand through repeat business and word of mouth to new potential customers.

2. customer relationship management system

Customer Relationship Management is one of the key factors of customer experience. Ensuring that the customer has a relationship with your business and brand leads to higher customer loyalty. We have built a CRM software that affords our clients the opportunity to service, market, and sell products to customers with optimized efficiency and the highest levels of customer satisfaction. The software is able to track all interactions with your customers and assist organizations to communicate with customers and foster a healthy, long-lasting relationship.

3. Visitor Management System

Providence Software solutions offers a digital Visitor Management System that will improve your current security system and automate visitor check-ins and check-outs. It allows you to keep track of all visitors on the premises by providing a visitor history and dashboard statistics.

4. Digital Experience Management System:

We provide a solution that enables you to manage their customer lifecycle with the customer at the center of your approach. This system is driven by insights relating to customer experience management with AI and machine learning recommendations.


35 Western Service Road
Woodmead, Sandton


+27 (0) 11-802-0722 | +27 (0) 11-656-2033

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