At Providence Software Solutions, we provide a full digitization service as well as preventative fraud measure through technology.

Contact Info
35 Western Service Road
Woodmead, Sandton
info@providencesoft.co.za
+27 (0) 11-802-0722 | +27 (0) 11-656-2033

Learn More

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At Providence Software Solutions, we provide a full digitization service as well as preventative fraud measure through technology.

Contact Info
35 Western Service Road
Woodmead, Sandton
info@providencesoft.co.za
+27 (0) 11-802-0722 | +27 (0) 11-656-2033

Learn More

Follow Us

Application Support

Our applications management team is available to talk in person during office hours and on hand through our telephone helpdesk allowing you to monitor your support request as well as add any additional detail.

Overview

With Providence's years of skilled expertise in offering enterprise-grade solutions, comes a wealth of application support services. From custom software applications to support and maintenance services, we aim to deliver the best solutions to our valued business clients. We pride ourselves on giving clients a level of app support which is second to none. Which is why you’ll have peace of mind that when it comes to hosting an application, as well as maintaining and upgrading it, you don’t have to worry about downtime. Even if a problem suddenly occurs.

We back all this up with weekly reports on any work undertaken. And provide monthly service reports on planned work for the next month together with any recommendations to improve performance.

Sevices

Our Service Offerings

01
Incident Management

Issue Tracking and Root Cause Analysis

02
Application Maintenance

Proactive Maintenance and Innovation

03
Collaboration

Cross-Team Collaboration and Vendor Coordination

04
Proactive Support

Monitoring Tools and Performance Tuning

05
Compliance and Security

Security Patches and Audit and Compliance

06
Reporting and Analytics

Metrics and Feedback Analysis

Solutions

How we resolve your issues

At Integrove we believe that every business is unique, and that’s why your business requires unique solutions. That’s why we go above and beyond for our clients in the following ways:

  • Design: We tailor your support solutions directly to you. There’s no one size fits all.
  • Transition: We ensure that your business process flows smoothly.
  • Operations:We maintain system documentation, ensure knowledge transfers and training, identify risks, and many more.
  • Continiuty:We strive to continiously improve your support services so you can focus on running your business.

Our Clients